ACCOMODATION POLICIES
Pinawa Motel Policies are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between the Pinawa Motel and the guest. Pinawa Motel guests are kindly requested to observe the rules, outlined in our Policies, so that their stay will be comfortable and safe. If guests do not observe these rules, Pinawa Motel will be obliged to cancel their accommodations with no refunds.
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The safety of our guests, staff, and facility is extremely important to us, so we do our best to ensure that guests stay in Pinawa Motel as safe and comfortable as possible.
These Policies are considered as a part of our reservation agreement with you. As our guest, by reading and signing your registration form upon check-in you are agreeing to abide by all of our Policies, terms and conditions, and procedures.
Pinawa Motel reserves the right to amend, modify, change, cancel, vary or add to these Policies at any time without prior notice. Pinawa Motel Policies are located on our website, in the Guest Information Book in each room, and available at the office.
RATES
Rates are in Canadian funds and are subject to taxes (GST 5% & PST 7%).
Rates are based on single or double occupancy.
All rates are subject to change without prior notice.
​Regular, seasonal, long weekends, public holidays, long-term worker, weekly (7 nights) and monthly (30 nights) rates are available. Weekly and monthly rate is subject to availability, must be paid in advance. Monthly, weekly and long-term worker rates are not available seasonally in May - September.
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EXTRA PERSON / ADDITIONAL BEDDING
Children aged 12 and under stay free of charge, when accompanied by an adult and using existing bedding.
Each additional adult (13 y.o. and up) guest is extra $20.00 per night.
COT is available upon request at additional cost $20.00 per night.
Maximum number of guests in a room is 4 persons.
GUARANTEE
Guests must be 18 years or older to rent a room.
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DEPOSIT of a full reservation amount + taxes is required at the time of booking to secure the reservation.
Deposits are accepted by credit cards Visa / Mastercard and e-transfers. If a timely cancellation occurs, the deposit will be refunded minus service charge.
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Your verbal or wtitten authorization to use your credit card number by phone or email indicates your compliance with the Pinawa Motel Policies.
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Pinawa Motel reserves the right to refuse or cancel a reservation at any time for any reason.
CANCELLATION / NO SHOW
Please be sure your stay dates are firm before confirming your reservation.
Pinawa Motel is not responsible for weather conditions, personal emergencies, or schedule changes.
Written cancellation notice is required at info@pinawamotel.com.
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Reservations cancellation or change of arrival date must be done 72 hours / 14 DAYS***SEASONAL EXCEPTION (May - September) and HOLIDAYS (long weekends/public holidays/Christmas/New Year) prior to the original booking arrival date to avoid the full reservation amount and taxes charged to your credit card.
Cancellation received 72 hours / 14 DAYS *** prior to check-in date, deposit is refunded minus a $20.00 service charge per room. Cancellations received within 72 hours / 14 DAYS*** or NO SHOW, deposits will not be refunded.
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***CANCELLATION NOTICE 14 DAYS BEFORE ARRIVAL DATE
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GUEST REGISTRATION & DAMAGE DEPOSIT
CHECK IN time - 3 PM - 9 PM
CHECK OUT time - by 11 AM
Upon check-in all guests are required to present a proper photo identification.
Payment in full for the entire stay is required at check-in with credit card, cash, interac/debit or e-transfer.
DAMAGE DEPOSIT $100.00 (refundable on departure*) is to be pre-authorized on your credit card upon arrival.
If you intend to pay by CASH/DEBIT CARD/E-TRANSFER you will be charged room rates and taxes for the entire stay plus $150.00 (refundable DAMAGE DEPOSIT) to cover possible incidental charges. NO CHEQUES WILL BE ACCEPTED.
Pinawa Motel is not responsible for any loss of money or valuables of any kind if left behind during your stay and after check-out.
EARLY CHECK-IN and/or LATE CHECK-OUT is subject to availability.
If late check-out is required please contact the Front Desk before 10:00 AM.
If it is possible to stay later, the charge of $10.00 per hour after 11:00 AM will be applied. Any check outs after 03:00 PM will be subject to one night + taxes charge.
EARLY DEPARTURE
48 hours notice*** of departure changes is required for a refund.
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***SEASONAL EXCEPTION (May - Sept) and HOLIDAYS (long weekends/public holidays/Christmas/New Year) - NO REFUNDS will be given for days lost through early departure or late arrival.
PARKING
Parking is free for Pinawa Motel guests but at owner's risk.
One vehicle per room. Please park in front of your room.
Parking on lawns is prohibited, the $50.00 penalty will be charged.
WiFi ACCESS
Access to our WiFi is free for our registered guests.
WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi equipment. Pinawa Motel assumes no liability for guest use.
HOUSEKEEPING
Housekeeping is daily, twice or once a week depending on accommodation length. Housekeeping is provided between the hours of 08:00 AM - 04:00 PM. Housekeeping may start as early as 07:00 AM during summer season.
Daily & corporate rate – daily housekeeping, weekly rate – twice a week housekeeping, monthly rate – once a week housekeeping.
If you would prefer not to have your room serviced or vice versa, need your room to be cleaned, please notify our housekeeping staff by slipping your door tag underneath the door with “DO NOT DISTURB” or “PLEASE HAVE ROOM MADE UP” facing up.
BUT in a case of need or in an emergency, a motel staff has the right to enter any room at any time.
QUIET HOURS & VISITORS
Televisions, voices, or other devices must be kept at a respectful low level at all times in order not to disturb the peace of other guests.
QUIET HOURS: from 10:00 PM to 08:00 AM.
Two visitors per room.
More visitors need prior permission from the Front Desk before arrival.
Visitors are not allowed to use guest amenities.
As a registered guest, you are responsible for your visitors at all times.
NO VISITORS and LOUD disturbances and NOISE after 11:00 PM.
In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the motel without refund.
ILLNESS and EPIDEMICS / COVID-19 UPDATE
Pinawa Motel guests acknowledge risks related to the spread of infectious or contagious diseases. It remains the customer's responsibility to take the necessary precautions applicable to any health hazards, including but not limited to COVID-19.
Pinawa Motel reserves the right to refuse accommodations to a guest arriving with a contagious disease. In case sickness occurs during stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning and disinfecting fee as we deem appropriate under the circumstances.
NO SMOKING / SMOKE-FREE
All forms of smoking (tobacco, marijuana, cannabis, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cigars, cooking, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products) are not permitted in anywhere in Pinawa Motel and within 30 feet of entries and windows.
Candles, incense, and essential oils are prohibited. These items will be treated as smoking.
This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. A Designated Smoking Area is at the end of the building from the river side of the motel with the ashtray provided. Marijuana/Cannabis is prohibited at all times.
Evidence of smoking in a room will result in a $300.00 cleaning charge.
NO-COOKING / COOKING APPLIANCES
Except for the microwave, refrigerator and coffee maker units that Pinawa Motel provides, preparation of food in guest rooms by any type of cooking appliances is prohibited. A $300.00 fee will be charged for cooking in a room, including, but not limited to hot plates, toasters, ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. In case of any damage related to the use of electrical appliances the guest must compensate for all damages.
Each room is equipped with smoke and heat detectors. In case of turning on the FIRE DETECTION SYSTEMS due to the fault of the guest, the $1100.00 penalty will be charged and the guest will be held responsible for any moral or physical damage caused to all affected by this event.
BEVERAGES / TEA / COFFEE in a room
Spring WATER (Kirkland), coffee and tea is a compliment to our guests.
Prices for other beverages in a room you can find in your room or in the office.
You can leave cash on the table, pay at the Front Desk or it will be charged to your credit card after your departure. All prices are subject to taxes and to change without notice.
OUTDOOR / PICNIC AREA
Feel free to use one of our outdoor BBQs and Fire Pit.
Firewood is for sale at the Front Desk. It's illegal to take wood on the adjacent neighboring private land.
Please observe the safety rules when using barbecue and open fire!
Use of BBQ is min 10 feet from the building.
Please do not move indoor and outdoor furniture without the approval of the administration. Please keep the inventory and picnic area clean.
DO NOT LEAVE GARBAGE and FOOD outside. BE BEAR SMART!
DAMAGE and/or THEFT
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee.
Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charged at 120% of full and new replacement value plus any shipping and handling charges.
Any damage to motel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. *Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest or/and a damage deposit will be used for this coverage.
Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
Missing items will be billed at the applicable rate + taxes.
PETS
Pets are NOT PERMITTED at Pinawa Motel.
There is only one pet-friendly room upon request. Subject to availability.
An additional fee is $30.00 per night per pet. (dogs only UP TO 6kg, max 2)
Pets are never allowed in a non-pet room. If your pet or evidence of pets is found in a non-pet room there will be an additional charge of $250.00 to your credit card.
The guest with a pet is obliged to read and confirm with the signature the acceptance of PET POLICY.